Frequently Asked Questions

Do you offer overnight packages?

Sure do! Overnight hire for packages is an additional $250. Next day collection is 10am. If you would like collection later it is an additional $50/hr.

How do I go about hiring individual items from you?

Easy, pick the items you’d like to have for your event then give us a call or shoot us an email at theluxesocial@gmail.com and we’ll check the availability on the items you’ve selected and send a quote along with a delivery estimate.

Next, if you want to reserve these items you’ll pay a 50% deposit. The remaining 50% is due one week prior to your social date. We’ll get in touch 24 hours prior to delivery to discuss any last minute details that need discussing. We’ll show up at the predetermined time, set up, you have a Luxe time with your favourite people, then we come back, pack up and pick up once you’re done.

Delivery?

Gold Coast is our local. Brisbane and Byron Bay  require a delivery fee. Of course, we’d be happy to go anywhere, so just let us know where you need us and we’ll let you know if we can get there.

I’m just interested in just a few small things, can I pick them up myself?

Of course, choose your items, book your items then arrange a time for collection.

I’m looking for something particular and I don’t see it on your site, can you help?

We have new pieces coming in most weeks so you never know, we might even have what you are looking for already. Let us know what you have in mind and we’ll try and help. We love a good sourcing mission!

I’m stuck, I want to rent some stuff but I’m having trouble deciding what to choose. Can you help?

Of course, we would love to help you choose the right pieces to achieve what you want and within your budget.

How long is your individual rental period?

The prices listed on the site are for a 24-hour rental period. Of course we’re flexible on that if you’d need it for longer than 24 hours.

Our multi-day rates (3-6 days) are 1.5 times our day rate for the duration of the rental . Our weekly rates are 2 times our day rate.

What if I break or bruise it?

We get it, it happens. We charge a replacement cost if its broken, which is generally three times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning.

What happens if I have booked a picnic or outside event and its going to rain?
We are super excited to be able to offer an indoor option for you if the weather decides not to play nice on the day of your Luxe Social event. Mo’s Desert Club House in Burleigh Heads has two spaces, The White Room and my favourite The Pink Room. In the event we do need to move your event to Mo’s there is an additional fee of $25/hr.
 
In the event you choose to go ahead with your event outdoors as it is just drizzling, there is a ‘wet weather’ fee of $300 plus any additional dry cleaning of rugs etc that may occur.